How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Will these items be available through local game stores?
If this campaign is successful, after all of the backers have received their rewards, we intend to sell the game into our normal distribution channels.
Can I order multiple copies?
Yes, you can order multiple copies through the Add-On system!
What is your fulfillment process? Do you ship items based on any particular backer order, etc?
Our fulfillment process varies based on the number of backers. We will process orders in the most efficient way possible. We do not fulfill orders in backer order, alphabetically, or regionally.
Who do I contact if I have an issue with my order or shipment?
Please email [email protected] with any issues.
Can I ship to a PO Box?
No, but we do ship to military FPOs/APOs.
Will I get tracking information?
Yes, you should receive tracking information. However, we have had issues in the past with FedEx generating emails. If you have any issues, please email [email protected]
Once the post-campaign BackerKit survey is locked, how do I update my address?
Please email [email protected] and include your BackerKit email address and your updated shipping address. Alternatively, you can check out this FAQ article from BackerKit! https://help.backerkit.com/article/638-how-do-i-update-my-shipping-address
As a retailer, do I have a way to back this campaign?
Yes! Send an email to [email protected] with your store's name, address, and website. Once the campaign ends, we will add you to a retailer-only pledge level in the BackerKit Pledge Manager that will allow you to buy case quantities of games at wholesale prices.